‘Processing’ under Order status. That means we received your order, we preparing it for shipping, and at the same time we send a request to the shipping company (Amazon MCF) to collect an order from our warehouse. Please note it can take up to 1-2 working days. When the shipping carrier collects an order from us that time we’ll forward you an order tracking number.
Please Note: We use Amazon MCF service to deliver your order on time. Obviously, you can expect an amazon logo on the order package. It doesn't mean that the item is sold by amazon. FAQ
Leave Your Inquiry
No problem, We are here to provide you with any parts that you want to buy separately with an item. Examples: Internal parts, Additional battery, Magazine, Target aim board, Optics, etc… Make sure you contact us through Support page and provide details or a link image of the part. We are happy to arrange that part within 1-2 business days.
We currently accept payment by Credit card such as Visa, Mastercard, American Express, and so on. We can not receive the Cash.
You will receive an email confirmation containing the Order Number and details of your purchase.
Returns
Amending your order is allowed on or before 11:00 pm (GMT+1) on the same day from the order being placed. You must contact us ASAP.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
First, we request you to check our Shipping & Refund Policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you should contact us on this page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Shipping
Please allow 2 – 3 business days of processing and production time for your order to ship out. A tracking number will send to you by email.
You can visit to our order tracking page https://femya.butterword.com/track-order/
You can check our shipping policy page https://femya.butterword.com/shipping-refund-policy/
About Security
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means).
The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
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